About Smokers' Helpline

Smokers' Helpline is a free, confidential service operated by the Canadian Cancer Society
offering support and information about quitting smoking and tobacco use.




Smokers' Helpline is evidence-based, non-judgmental and personalized. Bilingual services are offered by phone and online at 1 877 513-5333 and smokershelpline.ca. Text messaging and interpreter services are also available in Ontario.

Smokers' Helpline serves six provinces and one territory in Canada, including: PEI, Nova Scotia, New Brunswick, Ontario, Manitoba, Saskatchewan and Yukon. For quitline services in other provinces, visit www.cancer.ca/quitlines. Funding varies by province/territory, so services may also vary.


Smokers' Helpline operates seven days a week. By phone, hours of operation are:

Monday - Thursday 8:00 a.m. – 9:00 p.m. EST
Friday 8:00 a.m. – 6:00 p.m. EST
Saturday - Sunday 9:00 a.m. – 5:00 p.m. EST

(Be sure to check your local time zone).


For Members of the Media

Fact sheets, press releases, FAQs, Multimedia and Images


Frequently Asked Questions


What is a quitline?

Quitlines are a telephone-based tobacco cessation counselling service that offer a variety of services to help tobacco users quit. They are a proven intervention that greatly increase the chance that a smoker will quit. Every province, territory and state in North America has a quitline as part of a tobacco cessation strategy.

Smokers' Helpline also offers an online quit program and, in Ontario, text messaging service.

What is a Quit Coach?

At Smokers' Helpline, a Quit Coach is a Canadian Cancer Society staff member who is a tobacco cessation specialist.

A Quit Coach can help with:

  • Making a personalized quit plan
  • Dealing with cravings, withdrawal symptoms and stress
  • Finding community-based support services available in your area
  • Providing free self-help materials

Quit Coaches are easy to connect with and non-judgmental. They help people who:

  • Do not want to quit
  • Are thinking about quitting
  • Are ready to quit
  • Have already quit and want help staying smoke-free
  • Want to help someone else quit
  • Are healthcare providers interested in the service

Who operates Smokers' Helpline?

Smokers' Helpline is operated by the Canadian Cancer Society in six provinces and one territory: PEI, Nova Scotia, New Brunswick, Ontario, Saskatchewan, Manitoba and Yukon.

Smokers' Helpline funding varies by provinces/territory. To learn more about funding in other provinces, please contact your local media spokesperson.

Does Smokers' Helpline work?

Quitlines are cost effective services that provide a positive return on investment.

Our last annual evaluation found that 90% of clients took an action toward quitting.

94% of clients would recommend Smokers' Helpline to a friend in need of similar help.

How can I contact Smokers' Helpline?

For help and information on quitting smoking and tobacco use:
www.smokershelpline.ca
1 877 513-5333
Facebook.com/SmokersHelpline
Twitter.com/SmokersHelpline

For public and general inquiries, please visit “Contact Us”.

For media contacts and resources, please visit our Media Contacts section.