Forums / Suggestions and technical issues / Dashboard incorrect

Dashboard incorrect

7 posts, 0 answered
  1. kisaacs
    kisaacs avatar
    1 posts
    Registered:
    16 Jan 2018
    21 Jan
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    My quit date was January 15.  Today is January 21.  So, I have been smoke free for six full days, but my dashboard is still showing 4 days.  
  2. sophia, quit coach
    sophia, quit coach avatar
    9 posts
    Registered:
    29 Nov 2017
    21 Jan in reply to kisaacs
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    Thank you for bringing this to our attention kisaacs, we are having our technical team look into this concern.
    Thanks again,
    Sophia
  3. marianne, quit coach
    marianne, quit coach avatar
    192 posts
    Registered:
    30 Nov 2017
    24 Jan
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    Hello kisaacs,

    I am copying this reply from Kyle (our technical support) as he responded to another member with the same issue:  

    This is an issue that is affecting people in a few different ways, and it's due to the design of that dashboard widget. Currently, that section only updates at certain intervals post-quit date (1 day, 2 days, 3 days, 4 days, 10 days, 21 days, 1 month, 2 months, 1 year), because those were the periods for which we had concrete, evidence-based benefits that you would be experiencing after you quit. What we didn't consider was that there was no other counter available in that view to tell you the precise number of days you have been smoke-free. This is something we have in our plans for an upcoming update. We also have the ability to create new messages for additional periods post-quit date, and we intend to do that as well, where we can find relevant statistics (particularly in the post-1 year quit phase).

    I hope that clarifies things.
  4. jeyan
    jeyan avatar
    80 posts
    Registered:
    28 Nov 2017
    25 Jan in reply to marianne, quit coach
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    Marianne, any idea when the next update will be? I am completely tired of this site. :(
  5. kyle @ smokers helpline
    kyle @ smokers helpline avatar
    49 posts
    Registered:
    28 Nov 2017
    25 Jan in reply to jeyan
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    Hi jeyan,

    At this point, our developers are focused on addressing some of the lingering bugs and trying to identify the cause of our site speed issues so that we can address that too. Significant new functionality will likely be months away, because of other projects that require this team, and prioritizing and securing budget. If there are particular issues or suggestions that you have not seen addressed in other posts to date, please let us know or feel free to e-mail me directly with your concerns: kmckeown@ontario.cancer.ca .
  6. trying to beat the craving
    trying to beat the craving avatar
    6 posts
    Registered:
    13 Jan 2018
    04 Feb in reply to kisaacs
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    Hello Kisaacs

    I know you posted this  about 15 days ago. However my dashboard is saying 4 days as well. Up until 2 days ago it was working great and the funny thing is that today is day 6 for me as well and it still says day 4 but everything else on the page has changed.  I hope they fix this soon and congrats to you for all your hard work! Hopefully this all gets easier with time.
    Last modified on 04 Feb 2018 12:02 by trying to beat the craving
  7. marianne, quit coach
    marianne, quit coach avatar
    192 posts
    Registered:
    30 Nov 2017
    04 Feb
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    Hello trying to beat the craving,

    According to the message from Kyle I posted from Kyle (Jan 24th) in this thread, your quit date will update on day 10.  

    We apologize for the wait to have this fixed, it is on the list to be done.  

    Congratulations on day 6 today!  

    Marianne
7 posts, 0 answered