Forums / Suggestions and technical issues / Getting into this new site

Getting into this new site

13 posts, 0 answered
  1. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    02 Dec 2017
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    Hi Kyle,

    In the past, I would Google SHO and that is how I got into the site.  Now when I google it, it still brings me to the old site.  So I find that I am going to the activation email you guys sent me in order to log in.  I would much prefer to Google SHO like I did in the past.

    This is important, because when I first started thinking about quitting, I was googling things related to smoking, and that is how I found this site and the forums.  It would be much easier for everyone, including possible new members, to get in through Google.  
  2. kyle @ smokers' helpline
    kyle @ smokers' helpline avatar
    42 posts
    Registered:
    28 Nov 2017
    04 Dec 2017 in reply to treepeo
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    Hi Treepeo,

    I'm afraid we have very little control over Google's algorithm, and we have begun referring to the site as SmokersHelpline.ca to further differentiate with the old site. I find if you Google "Smokers' Helpline" or "Quit Smoking" you should find this site fairly consistently within the top results.

    I hope that helps.
  3. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    05 Dec 2017 in reply to kyle @ smokers' helpline
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    Okay, thanks so much, Kyle.  I will try that rather than going through my activation email.  I'll let you know how it goes.
  4. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    06 Dec 2017 in reply to kyle @ smokers' helpline
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    Well, I tried smokershelpline.ca and it is still bringing me to the old site.  So to get on here tonight, once again I went through my activation email.  I thought the old site was supposed to be shut down, but it is still up.
  5. kyle @ smokers' helpline
    kyle @ smokers' helpline avatar
    42 posts
    Registered:
    28 Nov 2017
    06 Dec 2017 in reply to treepeo
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    That's disappointing.

    We're working on trying to get the old site down, to reduce confusion, but it's in the hands of our prior vendor, unfortunately. We are at least going to work on re-pointing the sub-domains to our new site, which should redirect you appropriately. I believe that should be done by end of week.
  6. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    08 Dec 2017 in reply to kyle @ smokers' helpline
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    I figured out how to get in.  If I type in Smoking Help, it brings me to a page that has Smokers Helpline, and from there, it brings me into the new site. Go figure.

    Anyway, I am happy that I can get in that way rather than through the email I got, because it will eventually disappear.
  7. ocean
    ocean avatar
    228 posts
    Registered:
    29 Nov 2017
    13 Dec 2017
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    Treepeo,
    I cleared my browsing history (and cache) on Google Chrome.  So it deleted my hidden copy of the old sho site.  Then I got on the new site (same address) and bookmarked it on to my home page.  Same address but it's not bringing me to the old site anymore. Hope this helps.
    Ocean
  8. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    18 Dec 2017
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    So here is my newest problem.  I am signing into this site through Facebook.  It used to be that I said remember me, and it would for 2 or 3 times.  Now, it has stopped remembering me at all, and every time I have to sign in with my name and password.  Is there a way I can fix this such that I don't have to plug in the same info time after time?

    Just to be clear, even if I have to enter all my info each time, I will do it, because to me, that is a small price to pay to access this site.  I am so grateful to be able to touch base with all of our members.
  9. lillian, quit coach
    lillian, quit coach avatar
    112 posts
    Registered:
    28 Nov 2017
    20 Dec 2017 in reply to treepeo
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    Hi Treepeo!

    Thanks for bringing this to our attention. We will bring it forward. We are so grateful for your dedication and support on the site!

    Lillian
  10. kyle @ smokers' helpline
    kyle @ smokers' helpline avatar
    42 posts
    Registered:
    28 Nov 2017
    03 Jan in reply to treepeo
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    Hey treepeo,

    I'll have to test further, but I believe this would be a setting on your Facebook account, rather than on SmokersHelpline.ca. If you tell Facebook to "remember you" then that should stop happening.

    Please give that a try and let me know if it helps.
  11. Decided
    Decided avatar
    74 posts
    Registered:
    01 Dec 2017
    04 Jan
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    I made it through my first day and kept to my  I phoned the helpline after lunch and never got a call back   so i checked in here and am having difficulties and this post is happening  by accident   
    could a coach  send a response so i  can find out if it is acttually posting 
  12. brieffree
    brieffree avatar
    497 posts
    Registered:
    28 Nov 2017
    06 Jan
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    Congrats in your first smoke free day!

    You can do it!
  13. treepeo
    treepeo avatar
    405 posts
    Registered:
    29 Nov 2017
    09 Jan
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    Hi Kyle,

    I'm not quite sure how I did it, but it seems that once again I am being remembered now, so thanks.  It wasn't a really big deal, just a bit annoying.
13 posts, 0 answered