Forums / Suggestions and technical issues / Known issue: "Missing user" posts

Known issue: "Missing user" posts

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  1. kyle @ smokers helpline
    kyle @ smokers helpline avatar
    84 posts
    28 Nov 2017
    07 May 2018
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    Hello all,
    We have just had an unexpected outage due to a database issue. This seems to have resulted in a large number of forum posts showing "Missing user" as the poster. As users log back on to the system, it should refresh the connection and display the appropriate name. It's a weird bug, but for the most part, it seems to be self-correcting. Please comment below if there are any lasting issues with the Missing user bug, and we'll investigate further.
1 posts, 0 answered