kyle @ smokers helpline
28 Nov 2017
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Thanks for your patience. One question - are you hitting the Save button at the bottom of the Support Preferences page after you switch on text support? If not, the change won't register, and you'll return to find it switched off again. It's a fail-safe to ensure it isn't switched on by accident.
As for the e-mail issue, we think we have that remedied as of this morning. Keep an eye out and you should receive e-mails in the next few days, depending on your quit date.