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UPDATE - Recent changes to phone support for Ontario residents

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  1. kyle @ smokers helpline
    kyle @ smokers helpline avatar
    84 posts
    28 Nov 2017
    02 Oct 2019
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    Services in Saskatchewan, Manitoba, Quebec, Prince Edward Island,  and the Yukon are unaffected

    The Canadian Cancer Society has proudly operated Smokers' Helpline for nearly 20 years and has supported over 250,000 people in their quit journey. On September 11, 2019 the Government of Ontario announced that Telehealth Ontario will begin delivering phone-based quit smoking support as of October 1, 2019. While Smokers' Helpline will no longer provide phone support in Ontario, we will continue to provide our trusted, evidence-based digital services - Smokers', email support, and text messaging.


    Speak with a Telehealth Ontario Care Coach - 1 866-797-0000 (toll-free) or the number on cigarette packages

    Telehealth Ontario Smoking Cessation Program Overview:

    Telehealth Ontario will offer a smoking cessation program to support Ontarians and their families by:
    - Providing evidence-informed smoking cessation supports and information.
    - Supporting callers through follow-up calls where additional supports and coaching are required.
    - Offering callers access to a Telehealth Ontario nurse to address any symptoms identified during the interaction.

    Telehealth will operate the Smoking Cessation Program using a case management approach, offering callers bilingual smoking cessation support (and additional real-time translation services that support over 300 languages) from a Care Coach between 10am and 10pm daily and access to Care Coach Assistants 24 hours a day, seven days a week to help callers with ongoing supports and information.

    Smokers' Helpline digital services in Ontario are unaffected by this change. You will still be able to access all of the following services:
    Self-directed program and online community, including email support. Your 24/7 touchpoint for getting and staying smoke-free

    Smokers' Helpline Text Support
    Text the word "IQUIT" to the number 123456. Text support in the palm of your hand with regular messages and access to Quit Coach chat sessions

    Register for the First Week Challenge Contest
    Quit smoking for the first 7 days of the month for your chance to win a $500 cash prize

    Order a trial pack of NICODERM® patches NICORETTE® gum (while supplies last):

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